Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 770-413-3900 or make an appointment online!


What Our Customers Are Saying

Friendship had the best price for the body work I needed. Joseph was a pleasure to work with from start to finish. They shuttled me to my car rental and updated me daily. I was able to pick up my car early and the paint looks PERFECT! I highly recommend working with Friendship. It's definitely worth the short commute if you're from in town Atlanta and their location on Memorial Drive is super convenient (also Enterprise Rentals is across the street). Personalized, convenient, efficient, 5 star service at a great price!


-Ashlie P.

After I was told by the BMW dealer that to replace both turn signal lights, I would have to pay more than $3,500 since they were fused inside of the headlight assembly, and the entire assemble needed to be replaced, I took my car to Friendship. They were able to replace the headlight assembly and also fixed some bumper damage I had for considerably less. They did a high quality professional job at a much more reasonable price.


-Joe R.

Excellence from the customer service to the body work. Christian S. was super professional and transparent about the timelines. Great work guys!


-Jasper R.

My car was totaled and I came here in a rental and somehow when I got out to retrieve the items in my car, the rental car doors locked - with the key in the ignition. Although the rental agency I got the rental through was DIRECTLY across the street, they claimed to not have a spare and the guys here helped me get the door opened. I was VERY appreciative - especially after having gone through the process of totaling out your car. Thanks a million!


-Dana D.

I came across Friendship just google searching and it's near my house. So glad I did. They where extremely easy to work with and friendly, cared about helping me keep the cost low on both the repairs they did for me and the work was exceptional. I would suggest to anyone! Top Notch all the way around!


-Jeremy M.

Very satisfied with service and repair of my 2017 Nissan Titan. Absolutely satisfied and will recommend my friends and family.


-Nehemiah S.

This body shop performed mind bending magic to restore my vehicle twice in a 2 month span (NOT at fault) The front receptionist, Ms. Estefany, makes you feel welcomed as soon as you enter the building. Mr. Christian handled my claims both times & always kept me in the loop with updates & phone calls. Awesome work & customer service.


-Jay J.
  • I-CAR
  • PPG Enviro
  • PPG Paint
  • Enterprise
  • Call Us For Service: 770-413-3900