Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 770-413-3900 or make an appointment online!
Friendship had the best price for the body work I needed. Joseph was a pleasure to work with from start to finish. They shuttled me to my car rental and updated me daily. I was able to pick up my car early and the paint looks PERFECT! I highly recommend working with Friendship. It's definitely worth the short commute if you're from in town Atlanta and their location on Memorial Drive is super convenient (also Enterprise Rentals is across the street). Personalized, convenient, efficient, 5 star service at a great price!
After I was told by the BMW dealer that to replace both turn signal lights, I would have to pay more than $3,500 since they were fused inside of the headlight assembly, and the entire assemble needed to be replaced, I took my car to Friendship. They were able to replace the headlight assembly and also fixed some bumper damage I had for considerably less. They did a high quality professional job at a much more reasonable price.
Excellence from the customer service to the body work. Christian S. was super professional and transparent about the timelines. Great work guys!
My car was totaled and I came here in a rental and somehow when I got out to retrieve the items in my car, the rental car doors locked - with the key in the ignition. Although the rental agency I got the rental through was DIRECTLY across the street, they claimed to not have a spare and the guys here helped me get the door opened. I was VERY appreciative - especially after having gone through the process of totaling out your car. Thanks a million!
I came across Friendship just google searching and it's near my house. So glad I did. They where extremely easy to work with and friendly, cared about helping me keep the cost low on both the repairs they did for me and the work was exceptional. I would suggest to anyone! Top Notch all the way around!
Very satisfied with service and repair of my 2017 Nissan Titan. Absolutely satisfied and will recommend my friends and family.
This body shop performed mind bending magic to restore my vehicle twice in a 2 month span (NOT at fault) The front receptionist, Ms. Estefany, makes you feel welcomed as soon as you enter the building. Mr. Christian handled my claims both times & always kept me in the loop with updates & phone calls. Awesome work & customer service.